The idea for The Resume Place, Inc. can be traced back to 1971, to a print shop located one block from George Washington (GW) University in Washington, DC. Kathryn Troutman, then a volunteer for the school directory, approached the print shop manager about buying an ad in the directory, “because this is where all the law students go to get their resumes done.” When the manager declined to purchase an ad, Kathryn asked to see one of the resumes produced by the shop; she had never seen a resume. The resume was printed on ivory paper with 10-point type and had a picture. Kathryn inquired, “How much does it cost to print 50 copies of this resume?” The manager replied, “$7.50.”
Kathryn realized that she could provide a full service resume to students. She was an extremely fast typist and could typeset a resume in about 20 minutes, have it printed at the shop, and charge $29.95 for her services.
Kathryn approached H. David Meyers, a third year law student at GW, about the proposal, and LDI Resumes (Law Directory Inc.) was started that day. LDI’s law student resumes became the best-looking resumes for GW, Georgetown University, Catholic University, and every other law school in DC. The law school directories provided an advertising venue for the company to 20 law schools from New York City down to Duke University.
In 1973, Kathryn took off on her own and opened The Resume Place, Inc. at 1740 N Street, NW with one typesetter contractor. Within in a couple of years, she added several writers and expanded the services offerings to attorneys, the White House, the World Bank, NBC, and SF-171s for federal employees.
1996 brought a sea change at The Resume Place. Vice President Gore created the Reinvention Government movement and declared that “the government should accept a resume like the rest of the world.” The SF-171, the long-standing “life history” application, was to be eliminated to make room for the resume, which would work better with email, Internet, and USAJOBS (also created in 1996).
Hearing about a new resume format, Kathryn endeavored to produce a book about how to write the “federal resume.” After all, 1.7 million federal employees would need to convert their SF-171s into the new federal resume format, and they would need samples and a guide to write the new resume. She met with Dick Whitford, the first director of USAJOBS at the Office of Personnel Management (OPM) and discussed her book and ideas. He declined the idea for OPM to write the guide, so she wrote and published the Federal Resume Guidebook in 1996. This 400-page masterpiece showed samples of a five- to 10- page federal resume that would not present a person’s life-history like the SF-171, but would instead include extensive duties, responsibilities, accomplishments and match the specialized experience in a job announcement.
Kathryn mortgaged her house for $50,000 to publish the first edition of the Federal Resume Guidebook. At that time, she was a single mom of three children with the ages of 12, 9, and 6. She placed all of her equity on the gamble that she might become the leading expert in federal resume writing in the world.
Her dream came true. The Federal Resume Guidebook is the number one book on federal resume writing; on shelves in every bookstore; on shelves in every public library in the US; the most referenced text by federal human resources; and has established Kathryn as the “Federal Resume Guru” in the federal human resources sector. The book is now in its fifth edition and has sold half a million copies. The book also marked the birth of the Outline Format federal resume, which is used today by The Resume Place in producing its highly successful resumes.
The Resume Place is still the leading federal resume writing firm in the US. The Resume Place Writing team crafts an average of 1,500 resumes per year. The company’s website, www.resume-place.com, is visited by 15,000 jobseekers daily. Kathryn and her staff teach federal resume writing in more than 50 federal agencies each year.
Kathryn also founded the Ten Step Certification program to train others to utilize the federal job search methods that she uses. More than 1,200 military, university, private practitioner, employment readiness and career professionals have been certified in the program since 2002. This Ten Steps curriculum is now taught in more than 100 military bases worldwide, and the Ten Steps certification program is approved, recommended and mandatory job search training for employment readiness staff in all of the military services.
The Resume Place, Inc. is the first-ever federal resume writing service and has established the best practice in federal resume writing for all types of federal jobseekers and career professionals.