KSA stands for Knowledge, Skills, and Abilities. You will need to demonstrate your KSAs in your federal application in the resume, questionnaires, and even the interview. KSAs may also be called Supplemental Qualifications, Evaluation Factors, Quality Ranking Factors, Mandatory Technical Factors and other similar variations.
A popular and approved format for writing KSAs is CCAR, which stands for Context, Challenge, Action, Result (CCAR). This model is recommended by the Office of Personnel Management (OPM). Federal personnel officers and hiring managers want to read specific examples that demonstrate your knowledge, skill or ability. Remember, a good KSA tells your story in an interesting and compelling way.
The CCAR Model
Context – title of your job or role you are playing in this example; the context sets the stage for your story.
Challenge – what was the challenge of this example or project? Why is this a good example for this particular KSA?
Action – what were your specific actions in this case? How do they show your mastery of this specific KSA?
Results – what happened? Again, how does this relate to the specific KSA?
Use this builder to help you create an outline for your KSA stories. Then, you can edit your KSA to make it read in an interesting and fluid way.