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Announcing the 2nd Edition of Writing Your NSPS Self-Assessment
Kathryn Troutman and Nancy Segal Authors,The Resume Place, Inc. Publishers 
August 2, 2009

Introducing 80 SMART Job Objectives to help you write your Job Objectives
Question from an NSPS-Self-Assessment Writer about getting inspired to write the best Job Objectives for the year:

Dear Kathryn,

My job objectives sound more like duties than objectives. I want to show that I have SUPPORTED MY AGENCY'S MISSION, but I know I need to be clear about what my objectives were for this year. My agency wants my objectives to be in the SMART format. Can you give me some samples?
Answer from Kathryn Troutman, Co-Author and Publisher: 

This is a question we heard from so many DOD employees this year, so we wrote 80 SMART Job Objective samples for various pay bands and careers.

Go To JO Library Graphic

See a Preview of the Job Objective Library here
Writing Your NSPS Self-Assessment, 2nd Edition, Front Cover

 
Chapter 3.
Six Common Problems with Job Objectives

A common complaint by supervisors and pay pool members this year was that they didn't really understand the job objectives submitted by employees.

Therefore, the accomplishments were
not always clearly aligned to the job objectives.

The six major problems we found with the BEFORE JOs were:

1. Job objectives do not reflect the REAL job objectives.
2. Job objectives are not a statement of duties.
3. Job objectives should not be written in third person.
4. Job objectives are not accomplishment statements.
5. Job objectives that are not in SMART and are not clearly structured.
6. Job objectives are NOT the same as the mission statement.

PROBLEM #1:
The Leadership JO really isn't right. This JO is really about outstanding Customer Services.  As a Contract Specialist, her number one JO is Customer Service!

EXAMPLE
Charmaine Bolton, YA-1102-2
Contracting Specialist, Engineering and Support Center
U.S. Army Corps of Engineers, Huntsville Ordnance & Explosives Center

BEFORE JOB OBJECTIVE: LEADERSHIP
Demonstrate effective individual leadership to assess situations. Identify needed changes to the PDT and superiors as appropriate; build rapport with customers, co-workers, and others; provide mentoring to less experienced staff and field offices; further develop leadership capabilities through volunteering for innovative and challenging assignments. Measurement: Feedback from co-workers, PDT members, contractors, and observations by
Supervisor.

AFTER SMART JOB OBJECTIVE: CUSTOMER SERVICE

S: Internal and external customers receive the highest levels of service.
M: Engage in outreach to understand customer requirements; provide alternative approaches to help customer meet needs. Build trust within and outside the organization through the use of open communication techniques and effective listening. Survey
customer satisfaction midway through FY. Respond to questions and issues within 48 hours of receipt; if issue is complicated, communicate status on an ongoing basis. Negotiations,
settlements, and other interactions with internal and external customers demonstrate technical knowledge of contracting vehicles and how they are applied. Focus on cost effective services to the government while not sacrificing quality. Demonstrate courtesy, tact, and professionalism on all occasions, even when under stress or being challenged.
A: Safe and timely removal of unexploded ordnance promotes safety for citizens and the environment.
R: N/A
T: Ongoing
Character Count: 967


FINAL JOB OBJECTIVE AND SELF-ASSESSMENT IN THE PAA3.0 FORM
There are 5 samples like this in the book and on the CD room, with the JOs and the self-assessments.  These samples can help you write and copyfit your content into the form fields.
Bolton JO/Self-Asssessment in PAA3.0
 
 
Order the eBook or Print Book and CD NOW (ebook and online CD is available today; print book will be shipped 8/20 from Baltimore, MD). The price of the print book and CD-ROM is $28.95 plus $8.00 postage. The eBook and print book combination is $48.95 plus $8.00. Get the eBook now to start; get the print book later to review in print.

Bulk Print Book and CD orders. The JO Library is on the CD-ROM
25 through 50 books $25.00 ea
51 through 100 books $22.00 ea
101 books and up $20.00 ea

License for eBook and online CD (including JO Library)
for agencies and offices:
Per book price - see bulk rates above.
eBook can be set up on your Intranet for specific numbers of users.
Write to bonny@resume-place.com to inquire about multiple-user licenses for offices. Bonny Day, Vice President, The Resume Place, Inc., (410) 744 4324  eBook Licensing for Federal Agencies is available.
If looking at samples can help you remember your own accomplishments, consider the 2nd edition of the book, Writing Your NSPS Self-ASsessment, updated for the PAA 3.0.

Print book and eBook orders available here. You can also Look Inside and see one chapter and one case study at this webpage!
 
Sincerely,

Kathryn Troutman
The Resume Place, Inc.
(410) 744 4324 - 9 to 5 pm ET
(888) 480 8265
Baltimore, MD, Book Distribution Services