THE RESUME PLACE, INC. CERTIFIED FEDERAL RESUME WRITERS AND EDITORS

Kathryn Troutman
President & Founder, The Resume Place

As Director of our writing, editing, and coaching services, Kathryn Troutman recruits, develops, and trains outstanding individuals for The Resume Place team. Whether you're seeking writing help or job-search coaching, your project will be monitored through Kathryn to maximize your success.

Writers and editors for particular resumes and other application pieces are determined by Kathryn. The choice is based on your areas of job experience, the project's timing, and the expertise of the writers and editors. Our skilled writers and editors are knowledgeable both about Federal application materials and the Federal marketplace. (See their bios below.) They also develop excellent resumes for private industry, career change, and retirement activities.

Kathryn Troutman is the leading national expert on the Federal job market, and she appears regularly in the media. She is interviewed frequently by Steve Barr for the Washington Post's "Federal Diary Online" and by Mike Causey on the Federal News Radio program, "Your Turn." Kathryn is the author of the classic resume-writing guide, The Federal Resume Guidebook, as well as other popular Federal career titles. She shares her expertise and insight with our firm's writers and clients on a daily basis. Kathryn Troutman is now available as an individual Federal Career Consultant and Executive Career Coach on an appointment basis.

Read Kathryn's entire bio

Visit our Media Center for Kathryn's radio appearances, speaking dates, and more.

Jacqueline Chaverini Allen, CFRWC
Senior Executive Service Advisor
Certified Federal Resume Writer & Coach

Jackie is a writer with more than 25 years of writing experience. She has major Federal application writing and editing expertise, plus newsletter, magazine, and book publishing credits. Jackie was a Contributing Writer for our Federal Resume Guidebook, penning the chapter on Program and Management Analysts.

In her work on resumes and Federal application packages, Jackie specializes in writing and editing for science and technology and IT clients. Her expertise also extends to program and management analyst positions of all types. Jackie has a knack for writing about technical professions in an engaging and comprehensible way. Contributing to this is her skill in interviewing jobseekers and clarifying their accomplishments. She is also an excellent coach for Senior Executive positions.

For several years, Jackie operated a successful Career Counseling business where she wrote tailored resumes for clients. She has also served as a Senior Manager in marketing support services for major engineering and environmental firms. Before becoming a marketing/writing consultant, Jackie held full-time and contract management positions in established firms in the Washington Metro area. Additionally, Jackie taught Career Communications at the college level, including coursework on writing an effective resume.

Jackie earned a Bachelor of Education Degree from Duquesne University in Pittsburgh, PA. Her M.A. Degree, which she received from Antioch University in Yellow Springs, OH, is in Human Services Planning and Administration.

Sarah Blazucki, CFRWC, CPRW
Certified Professional Resume Writer
Certified Federal Resume Writer & Coach

Sarah is an experienced Federal Resume and KSA Writer and Federal Job Project Analyst. She has over eight years of writing experience and is an expert in Federal resumes (paper and electronic), KSAs, ECQs, cover letters, and private industry resumes. Sarah has strong skills in research, interviewing, and analysis, and is experienced in compiling, organizing, and building information for competitive, successful applications at all levels, including Senior Executive Service. She works very well under deadline.

Sarah is experienced in analyzing Federal resumes and applications from the three years she served as the Resume Place's Client Coordinator. She advises clients on Federal job search strategies, application processes, Federal job announcements and qualifications, and the best fit and match for an applicant's background to a particular job announcement. Sarah is skilled in writing for a range of fields, including administration, public relations, journalism, engineering, information technology, human resource management, accounting and finance, healthcare, legal, library science, education, investigation and law enforcement, quality assurance, supply and transportation, trades, sales, and hospitality.

Sarah served as an Editor and Proofreader for The Student's Federal Career Guide, The Federal Resume Guidebook, 3rd edition, and Ten Steps to a Federal Job. She also served as resume sample developer and editor for The Military to Federal Career Guide and the Resumes for Dummies, 5th edition. Earlier in her career with the Resume Place, she managed a major resume project, coordinating the production of 2,000 electronic resumes for Corpus Christi Army Depot staff.

Sarah is a trained Teleleader and taught the monthly Free Federal Job Teleclass for Resume Place for two years. Sarah also prepared the Federal Job Analysis Training module for the Certified Federal Job Search Trainer program with relevant vacancy announcements, resumes, and case studies for future Certified Trainers.

Sarah received her B.A. from Towson State University in Mass Communications, with a concentration in Journalism. In addition to her work with the Resume Place, Sarah is also the editor of a Philadelphia newspaper.

Diane Burns, CFJST, CPRW
Certified Federal Job Search Trainer and Counselor
Certified Professional Resume Writer & Coach
Certified Leadership and Talent Management Coach

Diane Burns is a nationally-recognized author and has been quoted in the Career Builder and other national periodicals. An international conference speaker and trainer on career-related topics, Diane specializes in composing quality career change, military transition, and federal resumes. She is an expert is writing SES and ECQ packages, coaching clients to define their strengths and target ROI for employers. In business for 15 years, and with a background as a former recruiter, Diane knows what employers want when they read a resume.

Diane is a member of the Professional Association of Resume Writers International Resume Certification (PARW) committee. As an award winning resume writer, her achievements include Best Executive Resume Award by PARW and she is the facilitator for the Certified Professional Career Coach program including lessons on resumes and career focus. Her resumes are published in over 30 books and periodicals including the chapter on military to civilian in the Federal Resume Guidebook, Third Edition.

One of Diane’s recent clients (GS-14 seeking GS-15) said, “I got referred. Now I have to get prepared for the interview. Thanks for helping me get past the referral process.”  

Rita Chambers, CFRWC
Senior Executive Service Advisor
Certified Federal Resume Writer & Coach

Rita Chambers brings over 15 years of technical writing expertise from the IT field to our projects. She is currently an active IT Project Manager in government and has extensive knowledge of project management and defense contracting.

In her work for us, Rita combines her technical background with outstanding writing skills. She is a master of the KSA and Federal resume, and as a Contributing Writer, she addressed KSAs for our Federal Resume Guidebook. Rita is skilled at learning what you, as a client and jobseeker, are passionate about and translating those skills and goals into effective language for resumes, KSAs, and other application pieces. As a hiring manager in commercial industry and Federally-related institutions, Rita has often been on the other side of the hiring process. As a result, she has a solid understanding of what managers are looking for.

Rita has managed a leading edge Computing Center for one of the Department of Energy national physics labs, directed a Network Operations Center for a leading national/international Internet Service Provider, and provided systems administration and programming for NASA. In each of these positions, she produced significant technical documents and proposals. Before moving into the technical career field, Rita taught public school, adult education classes, and courses at the college level. She has personally delivered courses on both technical and soft skills topics, including resume and interviewing skills.

Rita has a Master of Science in Computer Science from Iona College in New Rochelle, NY, and a Bachelor's Degree from Agnes Scott College in Decatur, GA, with a double major in Philosophy and Education.

One of Rita's clients had this to say recently,“I was very pleased with the work performed by Ms. Rita Chambers. She was very professional, knowledgeable, reliable and easy to work with. Her writing skills are excellent! This was a daunting task to say the least, however, the assistance provided by Ms. Chambers was critical to the successful completion of the package within the required timeframe. In summary, her help was invaluable! Please convey this feedback to the appropriate individuals in your organization. Thank you.”

Jessica Coffey, MEd, CFRWC, CPRW
Senior Certified Federal Resume Writer & Coach
Certified Federal Resume Writer and Coach
Certified Professional Resume Writer

Jessica Coffey has over 12 years of experience providing career management strategies to all levels of government and private sector employees. She serves as a lead Interview Coach and Trainer for The Resume Place. When Jessica came on board in 2000, she helped create a formal job interview coaching service here. In addition, she wrote the interview chapter for our book, Ten Steps to a Federal Job. Prior to working for The Resume Place, Jessica created and managed three successful mock interview programs. As a Contract Career Counselor at the IRS, she developed an interview prep guide for transitioning employees, led career management workshops, and assisted Federal employees with writing Federal resumes, KSAs, and IDPs.

Jessica is the Managing Editor of The Resume Place's e-newsletter, Federal Career Corner. Our newsletter provides Federal career news and information that reaches over 10,000 Federal job searchers, employees, and professionals with each edition. Jessica is also a workshop leader for us, addressing issues related to the Federal job search. She has been a Contributing Writer and Editor to three of our books, The Student's Federal Career Guide, Federal Resume Guidebook, 3rd Ed., and Ten Steps to a Federal Job.

Jessica's ability to quickly assess and determine key areas of improvement for resumes and KSAs lends itself well to her excellent critique and edit work at The Resume Place. Her expertise in Federal resume and KSA writing has helped numerous Federal jobseekers become ranked as best-qualified for their targeted positions.

Jessica’s clients have this to say about her work:

“Thank you for your excellent work. I'm very glad I went this route. I didn't realize how good a professionally written resume could make me sound. “

“I would like to let you know that I got that job. I would like to thank you very much for your help and support!”

“I have accepted and will be working for the Smithsonian in DC. I know it would not have happened if not for the resume.”

Susan Custard, CFRWC
Certified Federal Resume Writer & Coach
Senior Executive Service ECQ / Application Consultant and Developmental Editor / Writer
SES Executive Career Coach
SES Resume Place, Inc., Staff Consultant
Author, Chapters 16 and 24, Senior Executive Service, Writing ECQs, Federal Resume Guidebook, 4th Edition
Author, Chapter 12, Writing a Federal Human Resources Federal Resume, Federal Resume Guidebook, 4th Edition

Susan is our “in-house” Senior Executive Service (SES) expert and senior writer. With 28 years of Federal human resources experience, working for several executive agencies (Navy, Interior, Energy), Susan has developed an outstanding reputation for her knowledge and expertise in executive level staffing and selection. As both a Federal Employment Manager and HR Director for several Federal agencies, Susan is responsible for managing agency level SES selection processes, including coordinating with the Office of Personnel Management to satisfy their requirements on SES selections. Susan uses her knowledge and insight of the SES selection process to design successful and focused job search strategies and competitive application materials for each client.

Susan specializes in offering customized services to clients that can include either SES ECQ consulting or SES coaching.  Susan’s services in SES ECQ consulting include  comprehensive application development, content strategies, content analysis, discussion and brainstorming on leadership examples, competency analysis and decision-making, writing and focusing strategies.  Other clients can benefit from Susan’s approach to SES coaching, which includes strategic career planning and counseling, leadership task and training development focused on entering SES and CDP programs for future SES applicants.  Susan excels in developing effective partnerships to coach clients to develop a comprehensive package that includes superb written application materials and interview preparation.

Susan’s accomplishments with the Resume Place include the successful selection of more than 50 applicants for SES positions. Additionally, Susan has coordinated with the Resume Place in developing SES workshops, served as an editor for The Student’s Federal Career Guide, has regularly contributed to the Resume Place’s monthly Federal employment newsletter, and serves as a resource for other Resume Place writers.

Rita Hammers
Retired Technical Writer for Technology Services

Rita Hammers is a Senior Technical Writer with a B.A. in English/Writing from the University of Colorado, Denver.  She has 19 years of experience as a technical writer, editor and communications specialist, and has also become a Certified Federal Resume Writer.  Her experience includes work in the industry areas of Telecommunications, Information Technology and Health Care.  Rita is an expert writer and editor, proficient in grammar, punctuation, style and formatting issues and is skilled in written communications techniques and methods.

Rita led many writing and communications projects during her career at U S WEST Communications.  While working in the Federal Services Division of USW, Rita used her research, analysis and interviewing skills to read and analyze government Requests for Proposals (RFPs), research technical material for information regarding scope of work, and interview subject matter experts to gather relevant knowledge to write compelling proposal narratives.  Translating technical language into easily understood copy, she wrote drafts for SME review, asking focused questions to complete proposal content; then compiled proposals with content that was technically accurate, grammatically correct, formatted to fit government style guidelines and compliant to RFP requirements.

While working in the IT Department at USW, Rita was the Communications Specialist for the Year 2000 program.  She wrote various communications products (e.g., Web content, community presentations and call center scripts) to support customer awareness of Y2K readiness activities.  

She was awarded President’s Club at USW Federal Services for her expert proposal writing and editing abilities, and team work, regarding the use of her polished interpersonal skills to effectively interview SMEs for government projects.  She was awarded President’s Club a second time, at USW IT, for her creative and innovative ideas in developing communications products for the Year 2000 Program.

Rita has also written proposals for group health care insurance and healthcare revenue cycle consulting services for three years.  She has developed knowledge of health care insurance products and services, and revenue cycle outsourcing solutions, such as billing, coding and documentation integrity.  She uses this knowledge, along with her writing and communication skills, to analyze RFPs, interview health care operations SMEs and write compliant proposals.

Rita currently works with The Resume Place, where she offers expert writing and editorial services to technical clients using her proposal writing, analysis and interviewing skills to present technical and non-technical information that is targeted toward specialized fields of work. Rita writes and edits resumes, and develops KSAs and ECQs following the accepted model recommended by OPM, ensuring the most persuasive, on-target, clear and expertive language is presented in professional career applications.

When working with a client, Rita analyzes the job announcement for which a client wishes to submit to get a clear picture of the skills and experience required for the position.  She reviews client documents such as resumes, position descriptions and job evaluations to ensure she appropriately captures and highlights the client’s experience in terms of the job announcement requirements.  Rita works with the client, asking questions to coach the client in providing additional and thorough details to assist in the writing of compelling resume and KSA narratives that highlight experience, skills and knowledge that match the targeted position.  A careful mix of professional writing style, the use of key words and comprehensive and detailed content assures a great application package!  

Elizabeth Juge
Certified Federal Job Search Trainer and Counselor
Certified Federal Resume Writer
Federal Qualifications Analyst

Elizabeth Juge, trained and certified in Federal Human Resources recruitment and selection, has written professionally for 12 years.  She joined the Resume Place as a full time writer and career consultant in 2005 and has trained numerous job seekers, military counselors and federal human resources professionals in writing strategies.   She also serves as a professional mentor and has written hundreds of federal and private job applications.

Elizabeth’s writing and content development expertise lies in helping clients uncover their best accomplishments and showcasing them to exhibit the top skills of the target positions.  She examines career experience and analyzes job duties, interviewing you to fill in details that will strengthen the application.  That information is gathered into a cohesive outline and overlaid with compelling content in a precise, easy-to-read format.  With the applicant’s input, the final document is polished and presented ready for submittal.  

An expert interviewer, Elizabeth is a master at extracting key information for KSA narratives.  Her insightful and intuitive questions guide you through the process of developing your examples and telling the stories in the OPM-recommended Context-Challenge-Actions-Results (CCAR) format.

Many of her clients have garnered job interviews and offers, including the very difficult transition from private industry to federal sector jobs.  Her clients consistently praise her incisive and engaging style.  Her expertise encompasses private industry and Federal Resumes and related application materials including ECQs, KSAs, electronic resume formats and more.  

Applying her degree in Mass Communication from Tulane University, Elizabeth’s communication and writing credentials are extensive.  She honed her skills in persuasive and influential writing as a Marketing and Public Relations Director in private industry. Her writings there included business plans, marketing plans, and budget justifications, adding to her skill set in writing for private industry jobseekers as well as all types of Federal management positions. She has also served as a journalist for an influential regional publication.  

Her professional dealings with a wide array of industries, associations, and government agencies have given Elizabeth a broad base of knowledge across many fields. Her real-world executive experience includes several leadership positions in a prominent organization devoted to the education of young children.  

Elizabeth was a contributing editor on Kathryn Troutman’s 4th edition Federal Resume Guidebook, editing chapters on resume writing and career development.  Her work has helped numerous RP clients earn best-qualified rankings in their Federal Job applications.

Elizabeth’s clients had this to say about her work:

“I had one interview, and I got the job—GS 14 Program Analyst. It paid to invest a little in my resume to get the job I wanted. I started on October 15. Thank you. “

 “I’m in Washington DC and starting my new job tomorrow. I didn’t get the job I initially applied for (Human Resources Specialist), but I had two interviews, one for a GS 11 and one for GS 13 and I was offered the GS 13 job as a Labor Relations Specialist. I am very happy with the outcome and will recommend you to anyone who’s looking.”

“I received confirmation this morning that FEMA received my resume. I also wanted to tell you that the amount you charged me for everything was very reasonable and you are worth your weight IN GOLD! I made up my mind that I had to get a final resume done no matter what the cost and I'm glad I found you! You did a great job with the KSAs and I love they way you write. You understood everything I tried to explain to you and then some... Just for that, I have recommended you to a co-worker and friend in our Contracting Office. I told her you were wonderful to work with... And, I will recommend you to anybody else that needs help... Thanks for everything!

“I was offered the GS-14 job as the intelligence briefer for the Secretary. They were impressed with my resume and after my initial interview I was offered the job. I am to start in September.  Thanks for all of your help. I certainly couldn't have pulled it off with out your diligence and steadiness under pressure.”

 “I wanted to update you on my status. I interviewed a couple of weeks ago for a position at the Department of Treasury as an Admin Specialist GS11/01. The next day I was selected for the position. After a background check and fingerprinting I waited patiently for a few days and received a phone call from the HR department with and official offer for the position. I start on 26 November!!!!!! Not bad! GS11, yep I'm one happy camper!! Thank you very much for everything.”

“I just wanted to thank you for helping with my federal resume inasmuch as I was offered a job I am taking with the National Archives on June 11th.  I always felt as if I had the right credentials, but could never seem to breakthrough.  But there is definitely a specific methodology needed to do so and you showed the way.  You were also a pleasure to work with and have a wonderful personality.”

Michael Ottensmeyer
Senior Executive Service Advisor
Certified Federal Resume Writer & Coach

Michael Ottensmeyer has nearly 30 years professional writing experience within the Federal sector. He has held key positions in Federal HR. His latest HR position was in the private sector as Human Resources Coordinator for the non-profit United Services Organization (USO), European Regional Headquarters, where he established and administered a fully functioning HR program for Germany, Italy and Iceland. Because of his HR background, Michael has special insight into what it takes to get hiring officials interested in a job candidate. He makes sure that an application package is as complete and strong as possible. Michael writes and edits resumes and application packages for all Federal occupations and grades, but has a particular expertise in mid-career, executive and SES positions. In addition to the writing and editing he does for us, Michael acts as an SES Advisor for The Resume Place.

Michael was Director of Position Classification and Employee Development for the former Lindsey Air Force Station, Wiesbaden, Germany as well as Chief of Employment, Career Programs, and Position Classification for the U.S. Department of Defense Dependent Schools, Germany Region. His most recent position in government was as Senior Staff Classification and Human Resources Consultant for the Air Force Materiel Command Headquarters at Wright-Patterson, covering 13 separate Air Force Personnel Offices with a total of 65,000 civilian employees.

Michael's Bachelor's Degree is from Indiana State University, and he has an M.A. Degree in Public Administration and Human Resources Management from Central Michigan University. His hobby is fiction writing, and in May 2007 he published his first novel.

A recent client of Mike's wrote this about his work:

“Mike; My interview went extremely well for the Chief Counsel position. The panel was extremely impressed with my written package, and if I am selected, the entire package will be sent to the Office of Personnel Management in Washington next week. I am completely confident that it will meet with the approval of the Senior Executive Review Board! Thanks again for your excellent writing!”

William Partridge, MBA, MPA, CFRWC
Senior Executive Service Advisor
Certified Federal Resume Writer & Coach

When William Partridge retired from government, he was with the Senior Executive Service. Today he brings his thorough understanding of the Federal government to his work for The Resume Place as an Executive Editor of SES application packages, specializing in the areas of program management, IT, and science and technology. William is an outstanding editor, and he enjoys working with clients who want to write the first draft of their application. He knows what to leave in and what to take out, and he understands how to transform everyday language into executive language. William can also consider an executive's duties based on first-hand experience of working at that level.   

William's last Federal position was as the Deputy Inspector General of the Federal Emergency Management Agency (FEMA). Prior to joining FEMA, he was on the Surveys and Investigations Staff of the US House Appropriations Committee. Prior to that, he was Assistant Inspector General for Inspections of the US Department of Energy. In all of these positions, William guided and evaluated the work of highly specialized analysts representing the diverse fields of science, engineering, auditing, and law enforcement. His writing skills were polished as he helped these specialists prepare well-reasoned reports to management.

Previously, William worked as director of a research program for the University of New Mexico, as Corporate Manager of Management Systems for North American Aviation, and as an Operations Research Analyst for the System Development Corporation and the US Atomic Energy Commission.

After majoring in engineering, Partridge switched to Liberal Arts and earned his BA at Pomona College. Later he picked up on his technical education to earn an MBA in Operations Research at UCLA. To pursue his interest in government, he earned an MPA from Syracuse University.

Nancy H. Segal
Certified Federal Resume Writer & Coach

Nancy has nearly 30 years of Human Resources experience with the Federal government. Her career includes a broad array of Federal Human Resources responsibilities, including serving as Personnel Officer, Deputy Regional Administrator, and Special Assistant. During her Federal career, Nancy received numerous awards including the Distinguished Career Service Award from the Comptroller of the Currency.

A member of the Professional Association of Resume Writers and Career Coaches (PARW), Nancy has been involved in numerous successful outplacement projects, prepared handbooks for employees on the Federal job application process, and provided counsel and assistance to numerous employees in reduction in force and similar situations. She has also designed recruitment programs for agencies and counseled applicants and employees alike on successful resume writing and interview skills.

In addition to her work as a Resume Place writer, Nancy uses her expertise as a Consultant performing numerous services for Federal employees and supervisors including providing outplacement assistance to several agencies and training on a wide variety of human resources and management topics. She uses her in-depth knowledge of the Federal application process to successfully coach applicants on their Federal job searches, teach them how to interpret Federal vacancy announcements, explain how to respond to KSAs, and provide them with a solid understanding of the selection process and how to maneuver through it.

Nancy received her MS in HR and Labor Relations from Loyola University, Chicago, IL and her
MPA from American University in Washington, DC.

Nancy’s clients have been very pleased with her work:

“Nancy, I could not have done it without you. The personnel staff complimented me several times on my application package.  Again, thank you for everything.”  

“Also, I cannot say enough good things about how helpful Nancy Segal was in my personal job search. To her credit (and to DOE for hiring her), she was very supportive at every step of the way. My best compliment is that if I ever have to do this again, I will go out of my way to look her up for advice and counsel.”  

“It was worth every penny.”

“I got the job!”

Craig Taylor, Client/Assessment Coordinator

Craig Taylor wears many hats at The Resume Place, chief among them the Client/Assessment Coordinator at the central office in Baltimore, MD. He speaks to dozens of Federal Job seekers everyday, from civilians living in the continental U.S. to active duty military personnel stationed in Iraq, helping them decide what they need to do to have a successful Federal Job Search Campaign.

Craig is also a multi-media specialist, creating audio recordings for promotional and instructional purposes, recording and producing interview preparation videos, designing graphics and marketing materials, and maintaining the company’s website.

Majoring in English with a Minor in Creative Writing at the University of Maryland, Craig has the aspiration and the ability to learn the Federal Job Hiring process and eventually would like to write for The Resume Place.

Carla Waskiewicz, CFRWC, CPRW
Certified Professional Resume Writer
Certified Federal Resume Writer & Coach

An experienced Resume Place writer, Carla has created Federal application packages for Federal and private sector employees with a wide variety of occupational backgrounds and career interests. She specializes, however, in writing and designing stand-out Federal resumes, electronic resumes, and KSAs for entry-level, administrative, and technical positions. Carla is very good at recognizing the best of what a candidate has to offer and presenting it at the highest level.

Carla is a Contributing Writer for a number of our publications. She wrote the chapter on administrative positions for the Federal Resume Guidebook, and her administrative resumes are among the examples on the CD-ROM for that book. Her presentational format for administrative resumes is very popular and it is used all over the country.

Carla is recognized by the Professional Association of Resume Writers and Career Coaches as a Certified Professional Resume Writer (CPRW), and has also earned the professional designation as a Certified Federal Resume Writer and Coach (CFRWC). In addition, Carla has over 24 years of professional writing experience in corporate communications, employee recruitment communications, public relations, and advertising, including serving as Director of Corporate Communications for a recruitment advertising agency where she researched, wrote, and supervised production of a human resources newsletter with a circulation of over 6,000.

Carla earned a BA in Communications from Penn State University and she has completed post-graduate work in business management at the University of Baltimore. Active in the community, she frequently volunteers her writing expertise to help non-profit organizations with fundraising, public relations, and promotional campaigns.  

Carla's clients had this to say:
"Carla, Thanks for your fantastic work in weaving my work experience, coursework, and goals together into a powerful and focused resume. Having an eclectic background and being in the middle of a career change makes my story difficult to tell, and I don't think this could have been done any better.”

“I wanted to thank you for your wonderful work on my cover letter, resume, and KSA's. This month, I will begin my new job as a Procurement Assistant with the Department of Energy. I will retire in a few days from my private industry position of over 10 years. I could not have done this without you help. Thanks again.”